Return & Exchange

Easy exchange and return at hotiansnow

How long is the return window?

We will accept returns within 30 days of delivery.

*Please note that we don't accept returns after the 30 day timeframe. If an item is sent back after the 30 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Your satisfaction is very important to us and if it's anything less than perfect, we want to make it right.

It is recommended that you open and inspect the packaging after receiving the order. Please try them as soon as possible instead of washing them and removing the labels.

How to start a return and exchange?

Step 1: Contact us via Online Chat or Email to start your return.

Step 2: Once we receive your request, we’ll be in touch and provide return instructions and refund options.

Step 3: You'll need to ship your item(s) to the return address that the customer service provided, then share the shipment tracking information with us.

Step 4: That's it! Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.

Are there any fees for return:

If it is not a quality problem, we are not responsible for the cost of return/exchange.

The original shipping fee is not refundable.

You are responsible for the cost of return/exchange.

If the return is caused by the consumer, the consumer shall bear the freight. The specific cost should be based on the courier company you choose. If the goods received are damaged or incorrect due to our reasons, and for this reason, we will bear the shipping cost.

Important:

To qualify for a return, your item must be unused and in its original condition.

Please send us your return request within 12 hours after receiving the package.

When customers return or exchange items, they must use a traceable shipping service.

Any promotional gifts received must be included in the returned items, otherwise, the retail price of the promotional gifts can be substituted for the middle set.

Your refund credit will be automatically replaced with the original payment method within 3 working days after receipt and inspection of the return.

For any defective, damaged or mis-sent items, we will refund the full amount.

Please contact our Customer Service at hotiansnowing@gmail.com to get the return address.

Return Policy

If you're not absolutely in love with your order, we want to make it as simple as possible. See below for more information on our return policy.

Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 30 days of their delivery date.

Please note that we don't accept returns after the 30 day timeframe. If you have any questions, please contact our customer service.

Remember to take extra care to pack your return package properly so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference incase you need to check the status with the carrier before it reaches us.

Gift cards, accessories are marked as flash sale, final sale & special sale are not eligible for returns or exchanges and will not be refunded.

Our Solutions:

1.hotiansnow's responsibility:

If our company is responsible for the issue, the goods received are damaged or not correct. we will allow a return to our warehouse for a refund or an exchange.

Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense.

This solution is only when hotiansnow is responsible for shipping the wrong item/ size. The specific fee should be based on the express company you choose.

2.Customer's responsibility

Incorrect order(size of item)

If the customer has ordered an incorrect size or product, we can also allow a return.

In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange.

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

Paypal account refunds: 2-5 business days

Credit card refunds: Between 7-14 business days

Please contact our for further help. We will do our very best to help you and reply to all messages within 24 hours.

We reserve the right to change or add other requirements at any time.

The above statement applies to any country in the world!

If you still have questions, please feel free to contact us:

hotiansnowing@gmail.com (Customer Service)