Shipping
Order Processing
Once your order is confirmed, your items will be prepared for shipping. If you change your mind, please email to us within 12 hours, and tell us your request.
Most items take 1-3 business days to be processed, while some may take up to 4-5 business days if we catch the holiday.
We work hard to ensure your order is prepared for shipping as quickly as possible. If the items is out of stock, In such circumstances, you will be notified by email of the delay.
Please pay attention to our US Warehouse.
In order to enjoy skiing faster, these ski suits are distributed through Express Shipping from the US Warehouses, so that you can get them fastest.
This service is only available for orders from US and Canada addresses only.
If you are ordering from outside the US and Canada, it's best to order your ski wear a few weeks before you need it!
Taxes
We do not charge taxes.
Express delivery
We will choose the best transportation method according to your actual location, please rest assured.
Within working days, the received order will be processed by confirmation email within 1-3 working days.
Orders on Saturday and Sunday will be shipped on Monday.
Processing time: 1-3 working days
Shipping time: Depends on the country/region
Delivery Time= Processing time + Shipping time
The shipping time depends on the country/region as outlined in the chart below:
Tips:
The shipping time is based on the delivery company. If it is catching a bad weather or the transportation capacity is insufficient, which affects the delivery time, hope you could kindly understand. If you have any problems, please contact our Customer Service with the order number and we'll be happy to help.
The estimated delivery time in remote areas will be longer, and the specific estimated delivery time will vary according to different regions.
After payment is completed, we will ship it within (2-5) working days. If the item is out of stock, we will notify you by email and indicate the delivery date.
After the order is shipped, you will receive an email with tracking information. After the order has been paid, please pay attention to check your e-mail, we will send a confirmation e-mail for the shipment of the goods.
Finally, when you receive the item for the first time, you should check the integrity of the package and pay attention to whether it is damaged. If it is damaged, you need to check whether the item is in good condition and contact us as soon as possible.
If you need to return or exchange, please view our and return policy.
If you have other questions, please contact
hotiansnow@hotmail.com
hotiansnowing@gmail.com (Customer Service).